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Working with the Media: Creating a Positive Working Relationship
€29.99You are going to have a good grasp of the interview process when you are done of this course, from the perspective of a regular citizen or as a professional spokesperson. In addition to speaking to the media, youre going to learn how to pass your message along via a press release or media package. Libel and slander will come under consideration as well as various types of media outlets and the concept of a professional relationship with the media versus a personal one. -
Safeguarding of Vulnerable Adults Training Part 2
Objectives Discuss best practice strategies in scenarios where abuse may potentially occur Explore key considerations in recognising Abuse such as: Capacity Complaints Anonymous or historical complaint Explain how to use the reporting system and required actions if abuse is discovered or suspected Building Blocks for Safeguarding and Promoting Welfare Reflection #1 Prevention Strategies Case Scenario #1 Risk Management HSE Position on Risk Risk Factors Safeguarding Principles Human Rights Case Scenario #2 HIQA and Human Rights Person Centerdness Case Scenario #3 Case Scenario #4 Culture Safeguarding Policies Reflection #2 Advocacy Advocacy HIQA Standards Case Scenario #5 Empowerment Collaboration Considerations in Recognizing Abuse Recognizing Abuse Signs or Indications of Abuse Capacity Complaints Procedures for Reporting Abuse Responding to Concerns Safeguarding Team Organisational Arrangements Data/Information Making a Report -
Communication Strategies
€29.99This course will teach you all about the various aspects of communication. Youll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness. -
Hiring for Success: Behavioral Interviewing Techniques
€29.99This course will take you through the hiring process from start to finish, including cost analysis, position profiles, finding candidates, screening resumes, testing candidates, interviewing (including different types of questions), evaluating responses, and reference checks. You will also learn about some of the problems commonly encountered in the hiring process and how to overcome them. -
Customer Service Training: Critical Elements of Customer Service
€29.99This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon.