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Customer Service Training: Critical Elements of Customer Service
€29.99This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Creating Winning Proposals
€29.99In this course, you will learn how to locate potential funders and how to match funders interests with organizational needs. Along the way you will also learn the basic elements of proposal writing for not-for-profit organizations and learn to understand the process for successful proposal writing and how to build effective relationships with funders. -
Project Management Training: Understanding Project Management
€29.99This in-depth course will take you through all aspects of project management. First, you will consider what a project is and what a project manager does. Then, you will work through the four stages of the project life cycle: conceptual, planning, execution, and termination. You will also learn some supporting skills, like teamwork, communication, and presentation. -
Understanding and Supporting Individuals with ADHD
€39.99Attention-deficit/hyperactivity disorder is a well-documented neurological disorder: an individual's brain develops and functions differently with ADHD and this can often mean that children and adults who have it, can present with symptoms that are difficult to understand, and can be frustrating for those trying to provide support to them. -
Safeguarding of Vulnerable Adults Training Part 1
Aims and Objectives of Programme Overview of Safeguarding Policy and HSE commitment to prevention of Abuse Indicators of Abuse Safeguarding links to HIQA Standards Increase staff knowledge and understanding of what is abuse and neglect Help staff to identify care practices that might lead to or contribute to abuse and neglect Help recognise abuse and neglect Understand and be able to define what is meant by the term abuse how and by whom abuse can take place be able to recognise different types or forms of abuse Be able to identify the possibility and or signs and symptoms a person been abused may display Be able to identify the factors and situations, including work and care practices, which can lead to abuse o Risk Management o Person Centeredness o Human Rights o Culture o Advocacy o Empowerment o Collaboration Discuss best practice strategies in scenarios where abuse may potentially occur Explore key considerations in recognising Abuse such as: Capacity Complaints Anonymous or historical complaints Know how to use the reporting system if you discover or suspect that abuse is taking place. Explain the actions that need to be taken if it is suspected that abuse is taking place -
Project Management: All You Need to Know
€29.99Upon completion of this course you will have developed valuable new skills that will allow you to competently manage a project. You will come away from this course knowing about project management basics and how to being project planning. You will learn about the project life cycle and project planning documents. Youll learn about communications and how to deal changes and project tracking and also how to conduct status meetings. The course wraps up with a look at closing your project. -
Collaboration
€29.99After completion of this course, you should understand the definition of collaboration, what it takes to work collaboratively with your colleagues and the advantages of collaboration. Obstacles to collaboration will be explored, and how to develop strategies to improve a collaborative work environment. As well, you will know the six steps to make collaboration work, and the difference between collaboration, cooperation and teamwork. -
Beyond Workplace Politics: Using Social and Emotional Competencies
€29.99Upon completing this course you will have developed the skills that will allow you to cope with workplace politics which crop up in every workplace where there is more than one person. You will learn exactly what workplace politics are and then delve into learning lessons from social and emotional intelligence. The course takes you along through a look at self-awareness, self-management and into social awareness. Your learning journey continues with consideration of good relationship skills, responsible decision making and wraps up with a chance for you to create your own workplace philosophy.