- Anger Management – Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. The PIC who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimises destructive conflicts. The customer service agent who can defuse the angry customer not only keeps their customers loyal but makes her own day less troublesome. This course is designed to help give you and your centre that edge.
- Conflict Resolution – Dealing with Difficult People – We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. Success comes from understanding how we behave, as well as how we can influence others. If difficult interactions are necessary, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this course, you will learn how to turn difficult situations into opportunities for growth.
- Conflict Resolution – Getting along in the workplace – Conflict resolution skills are a must for everyone, but they’re especially important if you are a supervisor it PIC, Registered Provider in your workplace. Conflict resolution skills can not only help you manage disagreements that you encounter; they can also help you support employees struggling with conflict.
- Crisis Management – Viable centres need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organization is ready to manage any kind of crisis.
- Change Management and How to Deal with it – Change management training provides various models for understanding the process of change, and recognising our different reactions to it. PIC’s trained in the complex topic of change management, can provide guidance and support to their co-workers.
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