- Creating a Positive Work Environment – This course takes an in-depth look at an important topic that is sometimes overlooked – creating a positive environment in the workplace. It is the responsibility of everyone at work to make it the best atmosphere they can, from the executive in the corner office to the newest employee in the mailroom. You will be introduced to this topic here and will be guided through the steps and skills to make your place of work a positive, encouraging place to be.
- Active Listening – Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills.
- Advanced Writing Skills – This is a course for those who already are good writers. Your time will be devoted to writing letters of recommendation, of persuasion, of refusal, or of action, that reflect current word usage, and up-to-date formats. You can also learn some basics about writing business cases, proposals, and reports.
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