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Working Smarter Course Bundle



Communication Strategies

This course will teach you all about the various aspects of communication. Youll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.

Working Smarter: Using Technology to Your Advantage

In this course, youll learn how to use technology to your advantage. Computers, various types of applications, software purchases, technical training, IT budgets, security, privacy, usage policies, ergonomics, instant messaging, and telecommuting are all covered.

Critical Thinking

In this course, youll learn what critical thinking is all about, what characteristics a critical thinker has, and what skills you may want to work on. Then, youll work your way through a seven-step critical thinking model. Supporting skills, such as asking good questions, applying common sense, and thinking creatively, are also covered.
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  1. Advanced Communication Strategies  – PIC’s can learn to use their communication strategies to promote healthy and effective communication between co-workers, as well as within their own personal relationships.
  2. Working Smarter – Using Technology to Your Advantage  – PIC’s can gain a significant competitive advantage by integrating technology into workplace processes and procedures. Scheduling meetings with service users, sharing knowledge between teams, and quickly accessing important information can become easier by using technology to your advantage.
  3. Critical Thinking  – In today’s world, having the ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival.


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