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Emotional Intelligence
€29.99This course will introduce you to the history of emotional intelligence and what its all about. Youll explore the most popular theories, including the EI blueprint, Martin Seligmans ABCs of optimism, the VALUE and SOLER techniques, Ekmans seven basic emotions, and Plutchiks wheel. Youll also explore your personal values and vision statement to help guide you in your emotional intelligence development. -
Managing Across Cultures
€29.99During this course you will learn about cultures and how to integrate them into the workforce through effective communication and team building. In addition, you are going to be shown ways managing over a cross-cultural spectrum and building a multicultural organization by dipping into the global talent pool. -
Customer Service Training: Critical Elements of Customer Service
€29.99This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Creating Successful Staff Retreats
€29.99In this course you are going to learn a comprehensive approach to crafting a successful staff retreat for your organization. You are going to look at why retreats are conducted, look at retreat undertaking categories and then advance to the development and presentation of retreat activities. Your retreat education doesnt stop there as you are also going to learn how to identify the critical elements of a staff retreat and you will learn to create a planning checklist and about the keys of running a retreat. When the retreat is over, your responsibilities arent, you need to evaluate how things went so you will learn how to create an evaluation and follow up. -
Conquering Your Fear of Speaking in Public
€29.99To begin this course, youll review some of the basics of communication. Then, youll learn how to make small talk, develop conversations, speak well, dress appropriately, and control nervousness. To wrap things up, youll learn how to handle specific scenarios, like meetings and sticky social situations. -
Positive Values in Service
€39.99Quality of life for people with disabilities depends on basic attitudes and values of the people who support them and society in general. The reason that many large institutions have been forced to close or reduce the number of residents is not just that of new laws or increases in funding. -
Building Better Teams
€29.99In this course, you will learn what forms teams can take. Youll also evaluate your team player type, learn ways to build an effective team, and identify things that you can do to become a good team player. -
Building a Brand on Social Media
€29.99In this course you will look at various social media platforms and how they can be melded into your business to promote your brand. Along the way you will learn how to decide who your audience is, how to handle negative feedback as well as how to develop a complete social media plan. -
Workplace Health and Safety: The Supervisor’s Role and Responsibilities
€29.99At the end of this course you are going to be able to understand the employers and supervisors responsibilities for workplace health and safety and you will also learn about, and understand, the three rights of workers. You will learn about Health and Safety Committees, employee orientation checklists, health and safety training for employees, and the importance of communicating health and safety information. -
Health Promotion and People with Intellectual Disabilities
€39.99Learning Outcomes Learners will be able to: 1 Explain how food is converted into energy and identify the factors that can affect the energy requirements of an individual: weight, height and exercise level 2 Outline current diet guidelines and explain the link between exercise and well-being 3 Demonstrate a basic knowledge of substance and drug abuse 4 Demonstrate an awareness about common illnesses in the population: Emphysema, COPD, Asthma, Diabetes, Heart Disease, etc 5 Identify health issues in the local community 2 6 Identify key agencies at local and national level e.g. medical, social, education, religious and sporting 7 Demonstrate the importance of being a positive role model in promoting a healthy lifestyle in others 8 Identify ways to facilitate change through creative means 9 Identify local resources i.e. funding, key personnel, facilities, etc 10 Identify tasks required for successful implementation of a planned event e.g. design information sheet, booking event, guest speaker 11 Use creative means to promoting healthy living and be able to motivate people (e.g. staff, clients, etc) 12 Adhere to budget guidelines 13 Review of set targets and identifying key issues of a planned event 14 Evaluate their own lifestyle choices 15 Appraise the need for a holistic (mind/body/spirit) approach to wellbeing 16 Set health promotion targets to promote a healthier lifestyle 17 Develop a health promotion event relevant to the local community 18 Demonstrate understanding of how best to motivate people 19 Know how to empower the individual in the local community i.e. education, access to resources, etc 20 Organise a healthy living event e.g. relevant seminar, food demonstration, hike, walk, exercise/dance/yoga class 21 Delegate responsibilities to team members as appropriate and supervise team members as required 22 Identify possible solutions and make recommendation for implementation on future events.