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Customer Service Training: Critical Elements of Customer Service
€29.99This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Meeting Management: The Art of Making Meetings Work
€29.99In this course, you will learn how to prepare for meetings, develop agendas, lead a meeting, differentiate between process and content, use facilitation skills in a meeting, and manage difficult participants. -
Supporting Self-Determination and Choice
€39.99This Supporting Self-Determination and Choice training programme supports the development of competence in direct support workers to assist people with disabilities to express personal preferences, increase control over their lives, and set and attain goals that are personally meaningful. -
Developing Your Executive Presence
€29.99This course is going to provide you with the boost you might need to get the most out of your inter-personal skills as you develop yourself into an executive with presence that will be the marvel of your coworkers and others you meet. It will help you consider the first impressions you make on others, your interpersonal skills, your speaking and listening skills, plus sharpens your leadership skills. -
Introduction to E-Mail Marketing
€29.99In this course, you will receive an in-depth introduction to e-mail marketing. Once you have completed this course, you will be ready to plan, create, and deliver e-mail marketing campaigns that build relationships with customers and get results. -
Project Planning: All You Need to Know
€29.99Once you complete this course you will have learned several valuable new skills that will allow you to properly plan for a project. You will come away from this course knowing about project management basics and how to being project planning. You will learn about the Work Breakdown Structure, how to prepare a basic schedule and all about Resource Breakdown Structures. You will conclude this course by learning about project planning worksheets. -
Workplace Health and Safety: The Supervisor’s Role and Responsibilities
€29.99At the end of this course you are going to be able to understand the employers and supervisors responsibilities for workplace health and safety and you will also learn about, and understand, the three rights of workers. You will learn about Health and Safety Committees, employee orientation checklists, health and safety training for employees, and the importance of communicating health and safety information. -
Understanding and Supporting Individuals with ADHD
€39.99Attention-deficit/hyperactivity disorder is a well-documented neurological disorder: an individual's brain develops and functions differently with ADHD and this can often mean that children and adults who have it, can present with symptoms that are difficult to understand, and can be frustrating for those trying to provide support to them. -
Active Listening
€29.99In this course, you will learn what active listening is and what qualities active listeners have. Youll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks.