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Safeguarding of Vulnerable Adults Training Part 1
Aims and Objectives of Programme Overview of Safeguarding Policy and HSE commitment to prevention of Abuse Indicators of Abuse Safeguarding links to HIQA Standards Increase staff knowledge and understanding of what is abuse and neglect Help staff to identify care practices that might lead to or contribute to abuse and neglect Help recognise abuse and neglect Understand and be able to define what is meant by the term abuse how and by whom abuse can take place be able to recognise different types or forms of abuse Be able to identify the possibility and or signs and symptoms a person been abused may display Be able to identify the factors and situations, including work and care practices, which can lead to abuse o Risk Management o Person Centeredness o Human Rights o Culture o Advocacy o Empowerment o Collaboration Discuss best practice strategies in scenarios where abuse may potentially occur Explore key considerations in recognising Abuse such as: Capacity Complaints Anonymous or historical complaints Know how to use the reporting system if you discover or suspect that abuse is taking place. Explain the actions that need to be taken if it is suspected that abuse is taking place -
Customer Service Training: Critical Elements of Customer Service
€29.99This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Problem Solving and Decision Making
€29.99In this course, you will learn a three-phase problem solving process that you can apply to any situation. You will also learn techniques for creative thinking, how to make good group decisions, and ways to follow up on and evaluate decisions.